Shipping & Returns

Hi, dear! If you have any questions during your checkout process, please give us a shout at contact@bwsgym.com. We are happy to help!

I did not receive my confirmation email. What can I do?

Most of the time this happens because our customers have accidentally entered the wrong email address. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder if you did not receive the confirmation email. If you believe you may have entered an incorrect email address please contact us at contact@bwsgym.com and we will fix it for you.

What are your payment options?

We accept all major credit cards. Our checkout system is 100% Secure. You can shop with confidence.

How much does shipping cost?

Our shipping rates may vary depending on your order and delivery address. You can check the cost during the purchase.

How can I track my order?

Our team follows all orders from shipping until arrival. Once it is on the way, you will receive an email notification containing the estimated delivery date, and also you will be notified if it arrives before this date.

When can I expect to receive my shipment?

Once your order is successfully submitted, it will be processed within 2-72 hours. Please note that the delivery time may vary depending on the delivery region and on circumstances like worldwide restrictions, distance, local holidays, or any other factors outside our control. External factors are bound to occasionally cause delays, and we ask you for your patience and understanding when they do.

How can I cancel an order?

You can request order cancellation not later than 2 hours after submitting your order. And in this case, you will be charged 18.70$.

After this time, our system processes it, and you have to wait until you receive the order and send it back unopened. Once we receive the package and check that it is unopened, and not used, then you will get a refund within 24 hours.

What can I do if my package gets lost?

Please contact our Customer Support Department at contact@bwsgym.com to inform us that you did not receive the package. We will contact the courier company to make sure the package is lost, and we will refund your money or resend the items.

Which countries do you ship to?

We ship almost worldwide. In case you didn’t find your country within the purchase you can contact our Customer Support Department at contact@bwsgym.com

How can I change my shipping address?

Change of address is allowed no later than 6 hours after placing an order. You can contact us at contact@bwsgym.com to update your info.

Contact us

If you have any questions that are not on this page, please contact us at contact@bwsgym.com and we will promptly get back to you.

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